Terms & Conditions and Privacy Policy

Please read the following information carefully.

Definitions:

"This site", "our site" = www.familymosaicsales.co.uk

"We", "us", "our" = Family Mosaic

"Content" = Text, documents, pages, images

  1. Copyright - All content (including text, images, logos, design and technical aspects) on this site is owned by or licensed to Family Mosaic. Content on this site may be downloaded and used for personal and private purposes only. The use of content found on this site for commercial purposes is strictly prohibited unless prior written consent is obtained from Family Mosaic. For written consent for commercial reuse, please contact marketing@familymosaic.co.uk. 
  2. Accessibility - Whilst we try to ensure full and uninterrupted access to this website, parts or all of this website may become restricted or inaccessible at any time and without notice; We take no responsibility for any loss or damage incurred as a result of any limited accessibility of this site.
  3. Privacy policy - Any information transferred by you to us via this website will be held in accordance with our privacy policy below.
  4. External links - Some pages on this website have links to external websites and/or other web resources; The content of any external websites and/or other web resources is the responsibility of the owner of the linked to website or web resource - we take no responsibility for the contents, services or products advertised on any external website linked to in this way.
  5. Use of Cookies - A cookie is a small text file that is stored by your web browser. You can find out more about cookies on www.allaboutcookies.org published by the IAB. The use of cookies is subject to the provisions of the Privacy and Electronic Communications Regulations (EC Directive) 2003. We use cookies to store session information while you are browsing our website. This allows us to improve your browsing experience by remembering your settings and choices. Cookies are a technical requirement for some functions offered on this website, such as staff or board member logins. Cookies must be enabled if you wish to make use of any of these services. We do not use cookies to store any personal data (other than your log-in details where appropriate). We also use Google Analytics cookies to enable more accurate reporting of site usage data. We do not use third party cookies. If you do not wish us to use cookies you may disable cookies in your browser settings. Details of how to do this differ according to the browser you use. Instructions can be found in your browsers help files by searching for cookies or privacy. Full instructions for most popular browsers, including older versions, can be found at www.allaboutcookies.org/manage-cookies Cookies are a technical requirement for some functions offered on this website, such as staff or board member logins. Cookies must be enabled if you wish to make use of any of these services.
  6. Your use of this website is subject to your compliance of these terms and conditions; We reserve the right to alter these terms and conditions without notice. It is your responsibility to update yourself on these terms and conditions, and your continued use of this site confirms your acknowledgement and compliance with these terms and conditions. If we change our Terms and conditions or Privacy Policy, we will publish these changes on this page.

Privacy Policy

Family Mosaic is committed to protecting your personal data.  This privacy notice explains what happens to the personal information you give us for property sales purposes. 

What do we use your information for?

Personal data submitted to us via this website or through any other contact with Family Mosaic, for property sales purposes, will be used for the following reasons.

  • To administer property sales.  Your personal data will be used to inform you about properties being sold by Family Mosaic, and any other organisation in the Peabody Group that meet the criteria you have selected.
  • To help you buy part or the whole of your home
  • To carry out affordability checks, credit checks etc.
  • To meet any housing management needs and requirements
  • To manage payments from you, to you, and for accounting purposes.
  • Prevention and detection of crime, and quality management
  • To meet our legal obligations including the requirements of our funders or regulators
  • To resolve complaints and queries

Who else we may pass your information to?

There may be times when we disclose your details to others, as follows.

  • Other organisations within the Peabody Group who also provide homes for sale, for example, Peabody.
  • Other organisations within the Peabody Group who provide a service on our behalf
  • Our contractors and suppliers who provide services to you, or who provide services. on our behalf, for example, selling agents, third party software providers, etc.

In some instances, we may have a duty to disclose your information by law to:

  • Local authorities, regulators and government departments
  • Police, fire services or health authorities
  • Others who may need information from us for their own purposes (for crime prevention or detection, for the prevention and detection of fraud, for the purposes of the National Fraud Initiative)

Your rights under the Data Protection Act 1998

Access to your own personal information

You have right to request a copy of the information that Family Mosaic holds about you.  If you would like to do this, please put your request in writing and send it to customercareline@familymosaic.co.uk

The right to challenge information held about you

You have the right to ask for any information to be removed from your file that you think is inaccurate, out of date, misleading or excessive.

The right to object to direct marketing

Family Mosaic does not normally participate in any direct marketing schemes and your information will never be sold or passed on to third parties for commercial purposes.