Family Mosaic has now legally merged with the Peabody Trust. This website will shortly be permanently redirected to
Until this happens, please continue to use this site along with your user account, which will be used by us to record your interest in Peabody’s properties for sale. We will let you know when your account is available on the Peabody Sales website.

Service Charges

Do I need to pay a Service Charge?

One of the key aspects of being a Leaseholder is that you will be required to pay a service charge. This is a sum of money collected monthly which covers your share of the cost of maintaining the communal area of the development and administering the contracts, buildings insurance and major work.

Service charges usually only apply to apartments, though there can be service charges for houses if there are shared areas such as car parks or gardens and play areas.

Shared owners will contribute to the service charge in the same way as an outright Leaseholder would.

You will pay your service charge to us by direct debit. Your service charge is reviewed on 1 April each year based on the expenditure of the previous year. Audited accounts for each financial year are prepared and issued in September. We will tell you the new service charge amount by mid-March each year.

Paying a Service Charge

Paying a Service Charge

What does the service charge cover?

  • Cost of repairing and replacing communal lighting.
  • Cost of general repairs to communal areas.
  • Cleaning communal areas (typically once a week).
  • Maintenance and repair of communal door entry systems.
  • Gardening and grounds maintenance.
  • Lift maintenance, servicing and repair including the emergency telephone.
  • Management charges and audit fees.
  • Buildings insurance.
  • Reserve fund for cyclical decorations and/or major works.

What's included in the service charge?

Reserve fund

This is money held in an interest gathering bank account and is put aside to contribute towards the cost of any cyclical decorations and / or major works to the block or estate. The aim of the fund is to avoid the need to send large bills to leaseholders for these works. However, any shortfall will be recharged to Leaseholders in accordance with the terms of the lease.

Management charge

This covers the cost of running our leasehold management services. This includes the following:

  • Administering and collecting rent and service charges.
  • New build defect reporting.
  • Property management - management of shared areas including cleaning and gardening contracts.
  • Anti-social behaviour support.


Because we own the freehold of your home, we need to make sure it is adequately insured. We have a block buildings insurance policy which covers all our properties. As we require insurance on so many properties the premium payable is reduced and we can pass these savings on to you. Some of our properties are on developments where the builder (usually major national builders) built the properties but sold the affordable homes to Family Mosaic. In these cases sometimes the blocks are managed by the builders managing agent and the insurance may be with them. Please discuss with your solicitor.

Please note: We do not insure the contents of your flat. You must arrange your own contents insurance cover.