Family Mosaic Sales website disclaimer and terms &
Please read the following information carefully.
- Copyright - All content (including text,
images, logos, design and technical aspects) on this site is owned
by or licensed to Family Mosaic. Content on this site may be
downloaded and used for personal and private purposes only.
The use of content found on this site for commercial purposes is
strictly prohibited unless prior written consent is obtained from
- Accessibility - Whilst we try to ensure full
and uninterupted access to this website, parts or all of this
website may become restricted or inaccessible at any time and
without notice. We take no responsibility for any loss or
damage incurred as a result of any limited accessibility of this
by you to us via this website will be held in accordance with our
- External links - Some pages on this website
have links to external websites and/or other web resources.
The content of any external websites and/or other web resources is
the responsibility of the owner of the linked to website or web
resource - we take no responsibility for the contents, services or
products advertised on any external website linked to in this
Your use of this website is subject to your
compliance of these terms and conditions. We reserve the
right to alter these terms and conditions without notice. It
is your responsibility to update yourself on these terms and
conditions, and your continued use of this site confirms your
acknowledgement and compliance with these terms and conditions.
To help Family Mosaic provide effective housing services, we
have to obtain, process and store personal information about our
applicants, residents and suppliers. We may also store
information submitted via this site from other parties and
There are different ways that we collect information.
- You may provide personal information to us when communicating
- You may communicate with us when making or responding to a
housing application, when dealing with your transaction, when
making other contact in relation to yourself or your home or when a
member of our staff have initiated a contact with yourself in
relation to yourself, your home or for any other reason.
- Whenever you communicate with us we may need to obtain personal
details about you to enable us to perform any actions that may be
required as a result of the contact. We may also confirm who
you are by asking you to tell us some of your personal details, for
example your date of birth.
- We may also obtain your personal details from organisations you
have dealt with, such as referral agencies/councils and past
We will only request personal information that is appropriate
for our business functions, and you may refuse to provide
information if you think any requests are inappropriate.
Please note that we may not be able to carry out Family Mosaic work
for you if you refuse to provide information that stops us doing
How do we use your personal information?
The purposes for which we process your personal details are: to
allow us to assess housing applications; to manage your property;
to conduct surveys and statistics in order to improve
services; to conduct surveys and statistics when requested by the
Tenant Services Authority and other Government appointed agencies;
to provide you with information about Family Mosaic or housing in
general that may be of interest to you; and to enable us to comply
with our legal and regulatory obligations.
Who may we disclose your personal details to?
We may have to provide information to the Tenant Services
We may be required by law to disclose your personal details in
order to comply with applicable laws and lawful Government
requests; this could include disclosing personal details to housing
Storing your personal information
We are committed to protecting your personal details. We
have measures to ensure restricted staff access.
Ensuring the accuracy of your personal information
We are committed to keeping your personal details
accurate. Please inform staff of any changes needed to update
your personal details. We may require the amendment to be
notified to us in writing and for documentation to be provided
depending on the nature of the request.
You may ask to have access to your personal details.
Please put your request in writing. An administration fee is
payable. We would need to confirm your identity before
providing you with access.